Delta Won’t Charge Customers Extra to Book Flights Offline Anymore
Airlines are notorious for their fees, and the phone reservation fee is one of the most hated. Some airlines actually charge customers more when they book flights over the phone or at the airport, rather than online. Delta has decided to nix that fee.
In a press release, the company announced they’ll no longer charge customers for booking offline:
Delta Air Lines will no longer charge a fee for customers who purchase their tickets over the phone through Reservation Sales or in person at airports and other ticket office locations*.
“It is much simpler for our customers to not have to worry if they will pay a fee for ticketing with Delta,” said Glen Hauenstein, Delta’s incoming President.
Delta previously charged a fee of $25 per ticket when purchased over the phone through Reservation Sales and $35 per ticket when purchased at airports and other ticket office locations.
It’s a surprising move, considering airlines make a killing on fees like this. As Fortune points out, however, that Delta recently reported a $1 billion net income for the first quarter of 2016. So they’ll probably be okay.
In the meantime, here’s hoping other airlines will follow suit and give customers a break on similar fees. Check out the full press release at the link below.
Delta cuts ticketing fee, saves money for customers | Delta News Hub via Fortune
Photo by Bulent KAVAKKORU.
Source: life hacks